Damaged goods/return policy
FREIGHT DAMAGE: Upon acceptance of a shipment, it is your responsibility to open the package(s) immediately and report any damage and file a claim with the freight company. All products ship FOB Santa Clarita, CA, or point of shipment. This means once it leaves our warehouse it is the responsibility of the purchaser.
OBVIOUS FREIGHT DAMAGE: If a shipment is received with obvious freight damage or the carton is obviously damaged, REFUSE the package(s) and contact us immediately to allow us to supply you with a replacement. The replacement item(s) will be charged to you. Any reimbursement from the original product order should be settled with the freight company. If you accept a package with obvious damage, Activated Designs will supply you with a replacement at your cost, but it is again your responsibility to report any damage to the freight company.
CONCEALED FREIGHT DAMAGE: When damage is discovered upon unpacking, make a written request for inspection by the carrier’s agent within 7 days of the delivery date. Then file a claim with the carrier since such damage is the carrier’s responsibility. Keep the product in the original carton. If the concealed damage is not reported to the carrier and Activated Designs immediately, there is no recourse. The above steps must be taken on all shipments with damage whether Activated Designs ships to you or your customer.
Return Authorization Policy
All merchandise returned to Activated Designs must be returned with prior authorization and a Return Authorization number provided by Customer Service. Defective or product received incorrectly due to an error on Activated Designs’ part will be credited to your account in full. In situations where the dealer needs to return merchandise due to a change in its project/equipment or due to ordering incorrectly, a restock charge will apply as follows. Merchandise invoiced in the past 0-30 days - 15%; 31-60 days - 20%; 61-90 days - 25%. Reduced fees may be given for an accompanying reorder of equal or greater value. Returns are not allowed for merchandise over 90 days old or special order products, or discontinued merchandise. Products returned that are damaged or missing parts will not be eligible for credit unless they can easily be made saleable. Additional charges for parts and labor may apply.
Activated Designs warrants its standard products to be free of defects in material and workmanship for 5 years; Custom mechanisms, 3 years. All warranties are in effect beginning the date the product was invoiced by Activated Designs. All warranties are in effect for the original purchaser only. Activated Designs disclaims liability for any modifications, improper installation and/or installations over the specified weight capacity. Activated Designs also disclaims liability for any modifications made to electrical mechanisms, improper installation, incorrect voltage connection and/or installations over the stated weight capacity. Activated Designs’ sole warranty obligation to the owner of its products is to repair or replace (at Activated Designs’ discretion) defective products at no charge to the original purchaser within the warranty period. The purchaser is responsible for returning the product to Activated Designs via prepaid shipping. To the maximum extent permitted by applicable law, Activated Designs disclaims any other warranties, express or implied, including warranties of fitness for a particular purpose and warranties of merchantability. Activated Designs will not be liable for any damages whatsoever arising out of the use or inability to use Activated Designs products, even if Activated Designs has been advised of the possibility of such damages. Activated Designs bears no responsibility for incidental or consequential damages. This includes, but is not limited to, any labor charges for the repair of Activated Designs products performed by someone other than a Activated Designs employee. Because some states and jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, the above limitation may not apply. Activated Designs will not be responsible for damage to Activated Designs products caused by misuse, abuse, failure to properly package the product for return to Activated Designs or for damage caused by carriers during shipment to or from Activated Designs. Any repairs to Activated Designs products required due to misuse, abuse or shipping damage or repairs of defective Activated Designs product outside the warranty period will be performed at the current rates established by Activated Designs for factory service.